diff --git a/client/src/components/MemberIncidentsTable/index.js b/client/src/components/MemberIncidentsTables/components/SingleIncidentsTable.js
similarity index 73%
rename from client/src/components/MemberIncidentsTable/index.js
rename to client/src/components/MemberIncidentsTables/components/SingleIncidentsTable.js
index 6f79f59..5c1d91e 100644
--- a/client/src/components/MemberIncidentsTable/index.js
+++ b/client/src/components/MemberIncidentsTables/components/SingleIncidentsTable.js
@@ -4,17 +4,17 @@ import ReactTable from 'react-table';
 import 'react-table/react-table.css';
 import { NavLink } from 'react-router-dom';
 
-import {incidentsReportHeaderTitles} from '../../constants/menuItems';
+import {incidentsReportHeaderTitles} from '../../../constants/menuItems';
 import {
     incidentDescriptions,
     incidentLevelDescriptions,
-    UNLOCKED_INCIDENT,
-    UNSCHEDULED_INCIDENT
-} from '../../constants/enums';
+    UNLOCKED_INCIDENT_RELATED_WITH_RESERVATION, UNLOCKED_INCIDENT_STANDALONE, UNSCHEDULED_INCIDENT_AFTER_RESERVATION,
+    UNSCHEDULED_INCIDENT_BEFORE_RESERVATION, UNSCHEDULED_INCIDENT_STANDALONE
+} from '../../../constants/enums';
 
 
-const MemberIncidentsTable = props => {
-    const { loading, title, openMemberSummaryOnMemberClick } = props;
+const SingleIncidentsTable = props => {
+    const { loading, title, openMemberSummaryOnMemberClick, showBookingTimes, showDoorLockEntryTimes, hideMemberName } = props;
     const incidents = props.incidents ? props.incidents : [];
 
     const columns = [];
@@ -24,7 +24,18 @@ const MemberIncidentsTable = props => {
         incidentHeaders.forEach((header) => {
             const columnTitle = incidentsReportHeaderTitles[header];
 
-            if (columnTitle){
+            let showColumn = true;
+            if ((header === 'bookingStart' || header === 'bookingEnd') && !showBookingTimes){
+                showColumn = false;
+            }
+            if ((header === 'unlockTimestamp' || header === 'lockTimestamp') && !showDoorLockEntryTimes){
+                showColumn = false;
+            }
+            if (header === 'memberName' && hideMemberName){
+                showColumn = false;
+            }
+
+            if (columnTitle && showColumn){
                 const columnAlignments = {
                     left: 'left',
                     right: 'right',
@@ -54,10 +65,13 @@ const MemberIncidentsTable = props => {
                                 const { incidentType, incidentLevel, timeIntervalsToCharge } = props.row['_original'];
 
                                 switch (incidentType) {
-                                    case UNLOCKED_INCIDENT:
+                                    case UNLOCKED_INCIDENT_RELATED_WITH_RESERVATION:
+                                    case UNLOCKED_INCIDENT_STANDALONE:
                                         cellValue = `${incidentLevelDescriptions[incidentLevel]}`;
                                         break;
-                                    case UNSCHEDULED_INCIDENT:
+                                    case UNSCHEDULED_INCIDENT_BEFORE_RESERVATION:
+                                    case UNSCHEDULED_INCIDENT_AFTER_RESERVATION:
+                                    case UNSCHEDULED_INCIDENT_STANDALONE:
                                         cellValue = `${timeIntervalsToCharge} x 5 min`;
                                         break;
                                     default:
@@ -80,12 +94,6 @@ const MemberIncidentsTable = props => {
                         }else{
                             return <div style={{ textAlign: columnContentsAlignment }}>{cellValue}</div>
                         }
-
-                        // return <NavLink to={urlValue}>
-                        //     <div>{cellValue}</div>
-                        // </NavLink>
-
-                        // return <div style={{ textAlign: columnContentsAlignment }}><a href={'www.gogole.com'} >{cellValue}</a></div>
                     }
                 });
             }
@@ -108,4 +116,4 @@ const MemberIncidentsTable = props => {
     );
 };
 
-export default MemberIncidentsTable;
+export default SingleIncidentsTable;
diff --git a/client/src/components/MemberIncidentsTables/index.js b/client/src/components/MemberIncidentsTables/index.js
new file mode 100644
index 0000000..ed05541
--- /dev/null
+++ b/client/src/components/MemberIncidentsTables/index.js
@@ -0,0 +1,78 @@
+import React from 'react';
+import {Accordion, Label} from 'semantic-ui-react';
+import SingleIncidentsTable from './components/SingleIncidentsTable';
+import {
+    UNLOCKED_INCIDENT_RELATED_WITH_RESERVATION, UNLOCKED_INCIDENT_STANDALONE, UNSCHEDULED_INCIDENT_AFTER_RESERVATION,
+    UNSCHEDULED_INCIDENT_BEFORE_RESERVATION, UNSCHEDULED_INCIDENT_STANDALONE
+} from '../../constants/enums';
+
+export default function MemberIncidentsTables (props) {
+    const { pendingIncidents, incidents, hideMemberName } = props;
+
+    const incidentsRelatedToReservations = [];
+    const standaloneIncidents = [];
+
+    if (Array.isArray(incidents)){
+        incidents.forEach((incident) => {
+            if (incident && incident.incidentType){
+                switch (incident.incidentType) {
+                    case UNLOCKED_INCIDENT_RELATED_WITH_RESERVATION:
+                    case UNSCHEDULED_INCIDENT_BEFORE_RESERVATION:
+                    case UNSCHEDULED_INCIDENT_AFTER_RESERVATION:
+                        incidentsRelatedToReservations.push(incident);
+                        break;
+                    case UNLOCKED_INCIDENT_STANDALONE:
+                    case UNSCHEDULED_INCIDENT_STANDALONE:
+                        standaloneIncidents.push(incident);
+                        break;
+                }
+            }
+        });
+    }
+
+    const incidentsRelatedToReservationsTable = (
+        <SingleIncidentsTable
+            loading={pendingIncidents}
+            incidents={incidentsRelatedToReservations}
+            openMemberSummaryOnMemberClick
+            showBookingTimes
+            hideMemberName={hideMemberName}
+        />
+    );
+
+    const standaloneIncidentsTable = (
+        <SingleIncidentsTable
+            loading={pendingIncidents}
+            incidents={standaloneIncidents}
+            openMemberSummaryOnMemberClick
+            showDoorLockEntryTimes
+            hideMemberName={hideMemberName}
+        />
+    );
+
+    const accordionPanels = [
+        {
+            key: 'related-door-lock-incidents',
+            title : { content: <Label color='blue' content={'Door Lock Charges - Related to reservations'} /> },
+            content: { content : incidentsRelatedToReservationsTable },
+        },
+        {
+            key: 'standalone-door-lock-incidents',
+            title : { content: <Label color='blue' content={'Door Lock Charges - Standalone'} /> },
+            content: { content: standaloneIncidentsTable },
+        },
+        {
+            key: 'reservation-modification-incidents',
+            title: {content: <Label color='blue' content={'Cancellation charges'}/>},
+        }
+    ];
+
+    return (
+        <Accordion
+            panels={accordionPanels}
+            exclusive={false}
+            defaultActiveIndex={[0]}
+            fluid
+        />
+    );
+}
diff --git a/client/src/constants/enums.js b/client/src/constants/enums.js
index a6da2d0..2a3f642 100644
--- a/client/src/constants/enums.js
+++ b/client/src/constants/enums.js
@@ -1,10 +1,16 @@
 
-export const UNLOCKED_INCIDENT = 2;
-export const UNSCHEDULED_INCIDENT = 3;
+export const UNLOCKED_INCIDENT_RELATED_WITH_RESERVATION = 2;
+export const UNSCHEDULED_INCIDENT_BEFORE_RESERVATION = 3;
+export const UNSCHEDULED_INCIDENT_AFTER_RESERVATION = 4;
+export const UNLOCKED_INCIDENT_STANDALONE = 5;
+export const UNSCHEDULED_INCIDENT_STANDALONE = 6;
 
 export const incidentDescriptions = {};
-incidentDescriptions[UNLOCKED_INCIDENT] = 'User left door unlocked';
-incidentDescriptions[UNSCHEDULED_INCIDENT] = 'Unscheduled use';
+incidentDescriptions[UNLOCKED_INCIDENT_RELATED_WITH_RESERVATION] = 'User left door unlocked';
+incidentDescriptions[UNSCHEDULED_INCIDENT_BEFORE_RESERVATION] = 'Unscheduled use - before';
+incidentDescriptions[UNSCHEDULED_INCIDENT_AFTER_RESERVATION] = 'Unscheduled use - after';
+incidentDescriptions[UNLOCKED_INCIDENT_STANDALONE] = 'User left door unlocked';
+incidentDescriptions[UNSCHEDULED_INCIDENT_STANDALONE] = 'Unscheduled use';
 
 export const incidentLevelDescriptions = {
     UNLOCKED_0: 'First month',
@@ -13,5 +19,4 @@ export const incidentLevelDescriptions = {
     UNLOCKED_3: 'Fourth month',
     UNLOCKED_4: 'Fifth month',
     UNLOCKED_5: 'Sixth month',
-
 };
diff --git a/client/src/constants/menuItems.js b/client/src/constants/menuItems.js
index 07b6c96..8a83cfc 100644
--- a/client/src/constants/menuItems.js
+++ b/client/src/constants/menuItems.js
@@ -45,6 +45,8 @@ export const incidentsReportHeaderTitles = {
     resourceName: 'Room',
     bookingStart: 'Reservation Start',
     bookingEnd: 'Reservation End',
+    unlockTimestamp: 'Unlock Time',
+    lockTimestamp: 'Lock Time',
     memberName: 'Member Name',
     incidentType: 'Incident Type',
     feeDescription: 'Fee description',
diff --git a/client/src/scenes/IncidentsReport/index.js b/client/src/scenes/IncidentsReport/index.js
index fa464ac..3c4f766 100644
--- a/client/src/scenes/IncidentsReport/index.js
+++ b/client/src/scenes/IncidentsReport/index.js
@@ -4,7 +4,7 @@ import { Container } from 'semantic-ui-react';
 
 import MainMenu from '../../components/MainMenu';
 import DateRangePicker from '../../components/DateRangePicker';
-import MemberIncidentsTable from '../../components/MemberIncidentsTable';
+import MemberIncidentsTables from '../../components/MemberIncidentsTables';
 
 import { fetchIncidents } from '../../store/actions';
 
@@ -24,7 +24,7 @@ class IncidentsReport extends Component {
                 <hr/>
                 <DateRangePicker buttonLabel="Show report" onDatesUpdate={this.onDatesUpdate.bind(this)} />
                 <br/>
-                <MemberIncidentsTable loading={pendingIncidents} incidents={incidents} openMemberSummaryOnMemberClick />
+                <MemberIncidentsTables pendingIncidents={pendingIncidents} incidents={incidents} />
             </Container>
         );
     }
diff --git a/client/src/scenes/PracticeSummaryReport/components/MemberSelector.js b/client/src/scenes/PracticeSummaryReport/components/MemberSelector.js
index 2c439b3..d22ebe7 100644
--- a/client/src/scenes/PracticeSummaryReport/components/MemberSelector.js
+++ b/client/src/scenes/PracticeSummaryReport/components/MemberSelector.js
@@ -22,7 +22,7 @@ class MemberSelector extends Component {
     }
 
     render(){
-        const { members } = this.props;
+        const { members, defaultMemberId } = this.props;
 
         const dropdownOptions = members && Array.isArray(members) ? members.map(member => ({
                 key: member.memberId,
@@ -41,6 +41,7 @@ class MemberSelector extends Component {
                     search
                     fluid
                     onChange={this.onMemberSelectionChange.bind(this)}
+                    value={defaultMemberId ? defaultMemberId : null}
                 />
             </Form>
         );
diff --git a/client/src/scenes/PracticeSummaryReport/components/MemberSummary.js b/client/src/scenes/PracticeSummaryReport/components/MemberSummary.js
index 6f15622..212d173 100644
--- a/client/src/scenes/PracticeSummaryReport/components/MemberSummary.js
+++ b/client/src/scenes/PracticeSummaryReport/components/MemberSummary.js
@@ -1,7 +1,11 @@
 import React from 'react';
 import { Loader, Grid } from 'semantic-ui-react';
 
-import { UNSCHEDULED_INCIDENT, UNLOCKED_INCIDENT } from '../../../constants/enums';
+import {
+    UNSCHEDULED_INCIDENT_BEFORE_RESERVATION,
+    UNLOCKED_INCIDENT_RELATED_WITH_RESERVATION,
+    UNSCHEDULED_INCIDENT_AFTER_RESERVATION, UNSCHEDULED_INCIDENT_STANDALONE, UNLOCKED_INCIDENT_STANDALONE
+} from '../../../constants/enums';
 
 const MemberSummary = props => {
     const { loading } = props;
@@ -12,10 +16,13 @@ const MemberSummary = props => {
 
     incidents.forEach((incident) => {
         switch (incident.incidentType) {
-            case UNSCHEDULED_INCIDENT:
+            case UNSCHEDULED_INCIDENT_BEFORE_RESERVATION:
+            case UNSCHEDULED_INCIDENT_AFTER_RESERVATION:
+            case UNSCHEDULED_INCIDENT_STANDALONE:
                 totalUnscheduledFees += parseFloat(incident.totalChargeFee);
                 break;
-            case UNLOCKED_INCIDENT:
+            case UNLOCKED_INCIDENT_RELATED_WITH_RESERVATION:
+            case UNLOCKED_INCIDENT_STANDALONE:
                 totalUnlockedFees += parseFloat(incident.incidentPrice);
                 break;
             default:
diff --git a/client/src/scenes/PracticeSummaryReport/index.js b/client/src/scenes/PracticeSummaryReport/index.js
index 32ea48e..e9a062b 100644
--- a/client/src/scenes/PracticeSummaryReport/index.js
+++ b/client/src/scenes/PracticeSummaryReport/index.js
@@ -6,7 +6,7 @@ import MainMenu from '../../components/MainMenu';
 import DateRangePicker from '../../components/DateRangePicker';
 import MemberSelector from './components/MemberSelector';
 import MemberSummary from './components/MemberSummary';
-import MemberIncidentsTable from '../../components/MemberIncidentsTable';
+import MemberIncidentsTables from '../../components/MemberIncidentsTables';
 
 import { fetchMemberIncidents } from '../../store/actions';
 
@@ -40,6 +40,7 @@ class PracticeSummaryReport extends Component {
 
     render () {
         const { memberIncidents, loading } = this.props;
+        const { memberId } = this.state;
 
         return (
             <Container>
@@ -49,7 +50,7 @@ class PracticeSummaryReport extends Component {
                 <Grid stackable columns="equal">
                     <Grid.Row>
                         <Grid.Column>
-                            <MemberSelector onMemberSelect={this.onMemberSelectionUpdate.bind(this)} />
+                            <MemberSelector onMemberSelect={this.onMemberSelectionUpdate.bind(this)} defaultMemberId={memberId} />
                         </Grid.Column>
                         <Grid.Column>
                             <DateRangePicker inlineButton onDatesUpdate={this.onDateRangeUpdate.bind(this)}/>
@@ -66,11 +67,7 @@ class PracticeSummaryReport extends Component {
                     <Grid.Row/>
                     <Grid.Row>
                         <Grid.Column>
-                            <MemberIncidentsTable
-                                title="Detail list"
-                                incidents={memberIncidents}
-                                loading={loading}
-                            />
+                            <MemberIncidentsTables incidents={memberIncidents} pendingIncidents={loading} hideMemberName/>
                         </Grid.Column>
                     </Grid.Row>
                 </Grid>
diff --git a/constants/constants.js b/constants/constants.js
index 372674a..8f6f966 100644
--- a/constants/constants.js
+++ b/constants/constants.js
@@ -61,8 +61,11 @@ const integrationServiceErrors = {
 
 const incidentType = {
     NOT_AN_INCIDENT: 1,
-    UNLOCKED_INCIDENT: 2,
-    UNSCHEDULED_INCIDENT: 3,
+    UNLOCKED_INCIDENT_RELATED_WITH_RESERVATION: 2,
+    UNSCHEDULED_INCIDENT_BEFORE_RESERVATION: 3,
+    UNSCHEDULED_INCIDENT_AFTER_RESERVATION: 4,
+    UNLOCKED_INCIDENT_STANDALONE: 5,
+    UNSCHEDULED_INCIDENT_STANDALONE: 6,
 };
 
 const UI_TIMEZONE = process.env.UI_TIMEZONE || 'America/Los_Angeles';
diff --git a/migrations/20190705054346-add-door-lock-entry-column-to-the-unlockedIncidents-table.js b/migrations/20190705054346-add-door-lock-entry-column-to-the-unlockedIncidents-table.js
new file mode 100644
index 0000000..d3da894
--- /dev/null
+++ b/migrations/20190705054346-add-door-lock-entry-column-to-the-unlockedIncidents-table.js
@@ -0,0 +1,14 @@
+'use strict';
+
+module.exports = {
+  up: (queryInterface, Sequelize) => {
+    return queryInterface.addColumn('unlockedIncidents', 'unlockTimestamp', {
+      type: Sequelize.DATE,
+      after: 'bookingEnd'
+    });
+  },
+
+  down: (queryInterface, Sequelize) => {
+    return queryInterface.removeColumn('unlockedIncidents', 'unlockTimestamp');
+  }
+};
diff --git a/migrations/20190705065019-add-door-lock-entry-columns-to-the-unscheduledIncidents-table.js b/migrations/20190705065019-add-door-lock-entry-columns-to-the-unscheduledIncidents-table.js
new file mode 100644
index 0000000..b829082
--- /dev/null
+++ b/migrations/20190705065019-add-door-lock-entry-columns-to-the-unscheduledIncidents-table.js
@@ -0,0 +1,27 @@
+'use strict';
+
+module.exports = {
+  up: (queryInterface, Sequelize) => {
+    return queryInterface.sequelize.transaction((t) => {
+      return Promise.all([
+        queryInterface.addColumn('unscheduledIncidents', 'unlockTimestamp', {
+          type: Sequelize.DATE,
+          after: 'bookingEnd'
+        }),
+        queryInterface.addColumn('unscheduledIncidents', 'lockTimestamp', {
+          type: Sequelize.DATE,
+          after: 'unlockTimestamp'
+        })
+      ]);
+    });
+  },
+
+  down: (queryInterface, Sequelize) => {
+    return queryInterface.sequelize.transaction((t) => {
+      return Promise.all([
+        queryInterface.removeColumn('unscheduledIncidents', 'lockTimestamp'),
+        queryInterface.removeColumn('unscheduledIncidents', 'unlockTimestamp')
+      ]);
+    });
+  }
+};
diff --git a/models/unlockedIncident.js b/models/unlockedIncident.js
index 89c8c34..d77c126 100644
--- a/models/unlockedIncident.js
+++ b/models/unlockedIncident.js
@@ -21,6 +21,7 @@ module.exports = (sequelize, DataTypes) => {
             ]
         },
         incidentLevelPrice: DataTypes.FLOAT,
+        unlockTimestamp: DataTypes.DATE,
     }, {});
     unlockedIncident.associate = function(models) {
         // associations can be defined here
diff --git a/models/unscheduledIncident.js b/models/unscheduledIncident.js
index 1f781b9..c24ce79 100644
--- a/models/unscheduledIncident.js
+++ b/models/unscheduledIncident.js
@@ -17,6 +17,8 @@ module.exports = (sequelize, DataTypes) => {
         chargePrice: DataTypes.FLOAT,
         timeIntervalsToCharge: DataTypes.INTEGER,
         totalChargeFee: DataTypes.FLOAT,
+        unlockTimestamp: DataTypes.DATE,
+        lockTimestamp: DataTypes.DATE,
     }, {});
     unscheduledIncident.associate = function(models) {
         // associations can be defined here
diff --git a/services/doorLock/doorLock.js b/services/doorLock/doorLock.js
index fdea6f7..b304797 100644
--- a/services/doorLock/doorLock.js
+++ b/services/doorLock/doorLock.js
@@ -188,8 +188,6 @@ const getUnlockEntryForReservation = (reservation, previousReservation) => {
     return new Promise((resolve, reject) => {
         const { memberId, resourceId } = reservation;
 
-        const attributes = ['memberName', 'event', 'timestamp', 'resourceId'];
-
         const previousReservationEndMoment = previousReservation && previousReservation.end ?
             moment.utc(previousReservation.end) : null;
         const reservationStartMoment = moment.utc(reservation.start);
@@ -214,7 +212,6 @@ const getUnlockEntryForReservation = (reservation, previousReservation) => {
         const order = [['timestamp', 'DESC']];
 
         db.doorLockEvent.findAll({
-            attributes,
             where: filters,
             order,
         })
diff --git a/services/integration/doorLockCharges.js b/services/integration/doorLockCharges.js
index 0c70262..59b1e81 100644
--- a/services/integration/doorLockCharges.js
+++ b/services/integration/doorLockCharges.js
@@ -8,11 +8,11 @@ const { getUnlockEntryForReservation, getLockEntryForReservation, getEntriesBetw
 const { getAllFinishedBookings, getFirstPreviousBooking, getFirstNextBooking } = require('../officeRnD/bookings');
 
 const getSortedIncidentsForMember = (memberId) => {
-    const attributes = ['bookingStart', 'incidentLevel', 'incidentLevelPrice'];
+    const attributes = ['bookingStart', 'incidentLevel', 'incidentLevelPrice', 'unlockTimestamp'];
     const filters = {
         memberId
     };
-    const order = [['bookingStart', 'DESC']];
+    const order = [['unlockTimestamp', 'DESC']];
 
     return db.unlockedIncident.findAll({
         attributes,
@@ -24,9 +24,8 @@ const getSortedIncidentsForMember = (memberId) => {
 const insertUnscheduledIncidents = (incidents) => {
     const asyncJobs = [];
     incidents.forEach((incident) => {
-        const { reservation, lockEntry, chargePrice, timeIntervalsToCharge, totalChargeFee } = incident;
-        const { reservationId, memberId, resourceId, start, end } = reservation;
-        const { timestamp, event } = lockEntry;
+        const { reservation, unlockTimestamp, lockTimestamp, memberId, resourceId, chargePrice, timeIntervalsToCharge, totalChargeFee } = incident;
+        const { reservationId, start, end } = reservation;
 
         const incidentForDB = {
             reservationId,
@@ -34,11 +33,13 @@ const insertUnscheduledIncidents = (incidents) => {
             resourceId,
             bookingStart: start,
             bookingEnd: end,
-            doorLockEventTimestamp: timestamp,
-            doorLockEventType: event,
+            doorLockEventTimestamp: null,
+            doorLockEventType: null,
             chargePrice,
             timeIntervalsToCharge,
             totalChargeFee,
+            unlockTimestamp,
+            lockTimestamp,
         };
 
         asyncJobs.push(db.unscheduledIncident.findOrCreate({
@@ -48,8 +49,8 @@ const insertUnscheduledIncidents = (incidents) => {
                 resourceId,
                 bookingStart: start,
                 bookingEnd: end,
-                doorLockEventTimestamp: timestamp,
-                doorLockEventType: event
+                unlockTimestamp,
+                lockTimestamp,
             },
             defaults: {...incidentForDB},
         }));
@@ -61,36 +62,50 @@ const insertUnscheduledIncidents = (incidents) => {
 const insertUnlockedIncidents = (incidents) => {
     const asyncJobs = [];
     incidents.forEach((incident) => {
-        const { reservationId, memberId, resourceId, bookingStart, bookingEnd } = incident;
+        const { reservation, memberId, resourceId, unlockTimestamp, incidentLevel, incidentLevelPrice } = incident;
+        const { reservationId, start, end} = reservation;
+
+        const incidentForDB = {
+            reservationId,
+            memberId,
+            resourceId,
+            bookingStart: start,
+            bookingEnd: end,
+            unlockTimestamp,
+            incidentLevel,
+            incidentLevelPrice,
+        };
 
         asyncJobs.push(db.unlockedIncident.findOrCreate({
             where: {
                 reservationId,
                 memberId,
                 resourceId,
-                bookingStart,
-                bookingEnd,
+                bookingStart: start,
+                bookingEnd: end,
+                unlockTimestamp,
+                incidentLevel,
             },
-            defaults: {...incident},
+            defaults: {...incidentForDB},
         }));
     });
 
     return Promise.all(asyncJobs);
 };
 
-const setUnlockedIncidentsLevel = (incidentReservations) => {
+const setUnlockedIncidentsLevel = (incidents) => {
     return new Promise ((resolve, reject) => {
-        const sortingFunction = (reservationA, reservationB) => {
-            const sortCondition = moment.utc(reservationA.start).isBefore(moment.utc(reservationB.start));
+        const sortingFunction = (incidentA, incidentB) => {
+            const sortCondition = moment.utc(incidentA.unlockTimestamp).isBefore(moment.utc(incidentB.unlockTimestamp));
             return sortCondition ? -1 : 1;
         };
 
-        incidentReservations.sort(sortingFunction);
+        incidents.sort(sortingFunction);
 
         const membersLastIncident = {};
 
-        incidentReservations.forEach((reservation) => {
-            membersLastIncident[reservation.memberId] = {
+        incidents.forEach((incident) => {
+            membersLastIncident[incident.memberId] = {
                 incidentLevel: null,
                 incidentTimestamp: null,
             };
@@ -108,59 +123,58 @@ const setUnlockedIncidentsLevel = (incidentReservations) => {
                     if (lastIncident) {
                         membersLastIncident[lastIncident.memberId] = {
                             incidentLevel: lastIncident.incidentLevel,
-                            incidentTimestamp: lastIncident.bookingStart,
+                            incidentTimestamp: lastIncident.unlockTimestamp,
                         }
                     }
                 });
 
                 const incidentsWithLevel = [];
 
-                incidentReservations.forEach((reservation) => {
-                    const memberLastIncident = membersLastIncident[reservation.memberId];
+                incidents.forEach((incident) => {
+                    const memberLastIncident = membersLastIncident[incident.memberId];
 
-                    const incident = {
-                        reservationId: reservation.reservationId,
-                        memberId: reservation.memberId,
-                        resourceId: reservation.resourceId,
-                        bookingStart: reservation.start,
-                        bookingEnd: reservation.end,
+                    const formattedIncident = {
+                        reservation: incident.reservation,
+                        memberId: incident.memberId,
+                        resourceId: incident.resourceId,
                         incidentLevel: undefined,
                         incidentLevelPrice: undefined,
+                        unlockTimestamp: incident.unlockTimestamp,
                     };
 
                     if (!memberLastIncident.incidentLevel) {
-                        incident.incidentLevel = unlockedIncidentLevelsPrices.UNLOCKED_0.title;
-                        incident.incidentLevelPrice = unlockedIncidentLevelsPrices.UNLOCKED_0.price;
+                        formattedIncident.incidentLevel = unlockedIncidentLevelsPrices.UNLOCKED_0.title;
+                        formattedIncident.incidentLevelPrice = unlockedIncidentLevelsPrices.UNLOCKED_0.price;
                     } else {
                         const lastIncidentTime = moment.utc(memberLastIncident.incidentTimestamp).startOf('month');
-                        const currentIncidentTime = moment.utc(reservation.start).startOf('month');
+                        const currentIncidentTime = moment.utc(incident.unlockTimestamp).startOf('month');
                         const timeDiff = Math.abs(lastIncidentTime.diff(currentIncidentTime, 'months'));
 
                         if (timeDiff >= (parseInt(process.env.UNLOCK_STREAK_REPAIR_AFTER) || 6)){
-                            incident.incidentLevel = unlockedIncidentLevelsPrices.UNLOCKED_0.title;
-                            incident.incidentLevelPrice = unlockedIncidentLevelsPrices.UNLOCKED_0.price;
+                            formattedIncident.incidentLevel = unlockedIncidentLevelsPrices.UNLOCKED_0.title;
+                            formattedIncident.incidentLevelPrice = unlockedIncidentLevelsPrices.UNLOCKED_0.price;
                         } else {
                             const lastIncidentLevelId = unlockedIncidentLevelsPrices[memberLastIncident.incidentLevel].id;
                             const maxId = 5;
 
                             if ((lastIncidentLevelId && (lastIncidentLevelId >= maxId)) || (timeDiff === 0)){
-                                incident.incidentLevel = memberLastIncident.incidentLevel;
-                                incident.incidentLevelPrice = unlockedIncidentLevelsPrices[incident.incidentLevel].price;
+                                formattedIncident.incidentLevel = memberLastIncident.incidentLevel;
+                                formattedIncident.incidentLevelPrice = unlockedIncidentLevelsPrices[formattedIncident.incidentLevel].price;
                             } else {
                                 const nextId = lastIncidentLevelId + 1;
                                 Object.keys(unlockedIncidentLevelsPrices).forEach((key) => {
                                     if (unlockedIncidentLevelsPrices[key].id === nextId){
-                                        incident.incidentLevel = unlockedIncidentLevelsPrices[key].title;
-                                        incident.incidentLevelPrice = unlockedIncidentLevelsPrices[key].price
+                                        formattedIncident.incidentLevel = unlockedIncidentLevelsPrices[key].title;
+                                        formattedIncident.incidentLevelPrice = unlockedIncidentLevelsPrices[key].price
                                     }
                                 });
                             }
                         }
                     }
-                    memberLastIncident.incidentLevel = incident.incidentLevel;
-                    memberLastIncident.incidentTimestamp = incident.bookingStart;
+                    memberLastIncident.incidentLevel = formattedIncident.incidentLevel;
+                    memberLastIncident.incidentTimestamp = formattedIncident.unlockTimestamp;
 
-                    incidentsWithLevel.push(incident);
+                    incidentsWithLevel.push(formattedIncident);
                 });
 
                 resolve(incidentsWithLevel);
@@ -318,17 +332,18 @@ const getIncidentData = (reservation) => {
                                                         if (!pairUnlockEntry){
                                                             pairUnlockEntry = entry;
                                                         }else{
-                                                            const virtualReservation = {
-                                                                reservationId: '',
-                                                                start: pairUnlockEntry.timestamp,
-                                                                end: pairUnlockEntry.timestamp,
-                                                                memberId: pairUnlockEntry.memberId,
-                                                                resourceId,
+                                                            const emptyReservation = {
+                                                                reservationId: null,
+                                                                start: null,
+                                                                end: null,
                                                             };
 
                                                             incidents.push({
-                                                                incidentType: incidentType.UNLOCKED_INCIDENT,
-                                                                reservation: virtualReservation,
+                                                                incidentType: incidentType.UNLOCKED_INCIDENT_STANDALONE,
+                                                                reservation: emptyReservation,
+                                                                unlockTimestamp: pairUnlockEntry.timestamp,
+                                                                memberId: pairUnlockEntry.memberId,
+                                                                resourceId,
                                                             });
 
                                                             pairLockEntry = null;
@@ -338,12 +353,10 @@ const getIncidentData = (reservation) => {
                                                     case doorLockEvents.USER_LOCKED:
                                                         if (pairUnlockEntry && !pairLockEntry){
                                                             pairLockEntry = entry;
-                                                            const virtualReservation = {
-                                                                reservationId: '',
-                                                                start: pairUnlockEntry.timestamp,
-                                                                end: pairLockEntry.timestamp,
-                                                                memberId: pairUnlockEntry.memberId,
-                                                                resourceId,
+                                                            const emptyReservation = {
+                                                                reservationId: null,
+                                                                start: null,
+                                                                end: null,
                                                             };
                                                             const unlockMoment = moment.utc(pairUnlockEntry.timestamp);
                                                             const lockMoment = moment.utc(pairLockEntry.timestamp);
@@ -352,9 +365,12 @@ const getIncidentData = (reservation) => {
                                                             const totalChargeFee = timeIntervalsToCharge * UNSCHEDULED_CHARGE_PRICE;
                                                             if (timeIntervalsToCharge > 0){
                                                                 incidents.push({
-                                                                    incidentType: incidentType.UNSCHEDULED_INCIDENT,
-                                                                    reservation: virtualReservation,
-                                                                    doorLockEntry: pairLockEntry,
+                                                                    incidentType: incidentType.UNSCHEDULED_INCIDENT_STANDALONE,
+                                                                    reservation: emptyReservation,
+                                                                    unlockTimestamp: pairUnlockEntry.timestamp,
+                                                                    lockTimestamp: pairLockEntry.timestamp,
+                                                                    memberId: pairUnlockEntry.memberId,
+                                                                    resourceId,
                                                                     chargePrice: UNSCHEDULED_CHARGE_PRICE,
                                                                     timeIntervalsToCharge,
                                                                     totalChargeFee,
@@ -384,9 +400,12 @@ const getIncidentData = (reservation) => {
                 // 1. Check if member entered before reservation start time
                 if (unlockEntry && chargeBefore && !previousReservationIsBackToBack) {
                     incidents.push({
-                        incidentType: incidentType.UNSCHEDULED_INCIDENT,
+                        incidentType: incidentType.UNSCHEDULED_INCIDENT_BEFORE_RESERVATION,
                         reservation,
-                        doorLockEntry: unlockEntry,
+                        unlockTimestamp: unlockEntry.timestamp,
+                        lockTimestamp: null,
+                        memberId: reservation.memberId,
+                        resourceId: reservation.resourceId,
                         chargePrice: UNSCHEDULED_CHARGE_PRICE,
                         timeIntervalsToCharge: timeIntervalsToChargeBefore,
                         totalChargeFee: totalChargeFeeBefore,
@@ -396,9 +415,12 @@ const getIncidentData = (reservation) => {
                 // 2. Check if member left after reservation end time
                 if (lockEntry && chargeAfter && !nextReservationIsBackToBack) {
                     incidents.push({
-                        incidentType: incidentType.UNSCHEDULED_INCIDENT,
+                        incidentType: incidentType.UNSCHEDULED_INCIDENT_AFTER_RESERVATION,
                         reservation,
-                        doorLockEntry: lockEntry,
+                        unlockTimestamp: null,
+                        lockTimestamp: lockEntry.timestamp,
+                        memberId: reservation.memberId,
+                        resourceId: reservation.resourceId,
                         chargePrice: UNSCHEDULED_CHARGE_PRICE,
                         timeIntervalsToCharge: timeIntervalsToChargeAfter,
                         totalChargeFee: totalChargeFeeAfter,
@@ -407,10 +429,20 @@ const getIncidentData = (reservation) => {
 
                 // 3. Check if member forgot to lock the door
                 if (!lockEntry && !nextReservationIsBackToBack){
+                    const emptyReservation = {
+                        reservationId: null,
+                        start: null,
+                        end: null,
+                    };
+
                     if (unlockEntry){
+
                         incidents.push({
-                            incidentType: incidentType.UNLOCKED_INCIDENT,
-                            reservation,
+                            incidentType: incidentType.UNLOCKED_INCIDENT_RELATED_WITH_RESERVATION,
+                            unlockTimestamp: unlockEntry.timestamp,
+                            memberId: reservation.memberId,
+                            resourceId: unlockEntry.resourceId,
+                            reservation: reservation && reservation.dataValues ? reservation.dataValues : emptyReservation,
                         });
                     } else {
                         // No lock entry, no unlock entry and no reservation after this one
@@ -428,8 +460,11 @@ const getIncidentData = (reservation) => {
                                 .then((lastEntry) => {
                                     if (lastEntry && lastEntry.event === doorLockEvents.USER_UNLOCKED){
                                         incidents.push({
-                                            incidentType: incidentType.UNLOCKED_INCIDENT,
-                                            reservation,
+                                            incidentType: incidentType.UNLOCKED_INCIDENT_RELATED_WITH_RESERVATION,
+                                            unlockTimestamp: lastEntry.timestamp,
+                                            memberId: lastEntry.memberId,
+                                            resourceId: lastEntry.resourceId,
+                                            reservation: reservation && reservation.dataValues ? reservation.dataValues : emptyReservation,
                                         });
                                     }
                                 })
@@ -469,18 +504,14 @@ const calculateDoorLockCharges = () => {
                                 console.log('Error checking incident : ', incident.error);
                             } else if (incident.incidentType) {
                                 switch (incident.incidentType) {
-                                    case incidentType.UNLOCKED_INCIDENT:
-                                        unlockedIncidents.push(incident.reservation);
+                                    case incidentType.UNLOCKED_INCIDENT_RELATED_WITH_RESERVATION:
+                                    case incidentType.UNLOCKED_INCIDENT_STANDALONE:
+                                        unlockedIncidents.push(incident);
                                         break;
-                                    case incidentType.UNSCHEDULED_INCIDENT:
-                                        const {reservation, doorLockEntry, chargePrice, timeIntervalsToCharge, totalChargeFee} = incident;
-                                        unscheduledIncidents.push({
-                                            reservation,
-                                            lockEntry: doorLockEntry,
-                                            chargePrice,
-                                            timeIntervalsToCharge,
-                                            totalChargeFee,
-                                        });
+                                    case incidentType.UNSCHEDULED_INCIDENT_BEFORE_RESERVATION:
+                                    case incidentType.UNSCHEDULED_INCIDENT_AFTER_RESERVATION:
+                                    case incidentType.UNSCHEDULED_INCIDENT_STANDALONE:
+                                        unscheduledIncidents.push(incident);
                                         break;
                                 }
                             }
diff --git a/services/integration/reports.js b/services/integration/reports.js
index eee8f68..ed05c6f 100644
--- a/services/integration/reports.js
+++ b/services/integration/reports.js
@@ -11,17 +11,34 @@ const { fetchAllMembers } = require('../officeRnD/members');
 const { fetchOffices, fetchResources } = require('../officeRnD/resources');
 
 const getUnlockedIncidents = (startDate, endDate, memberId) => {
-    const attributes = ['id', 'memberId', 'resourceId', 'bookingStart', 'bookingEnd', 'incidentLevel', 'incidentLevelPrice'];
+    const attributes = ['id', 'reservationId', 'memberId', 'resourceId', 'bookingStart', 'bookingEnd', 'unlockTimestamp', 'incidentLevel', 'incidentLevelPrice'];
 
     const filters = {};
 
     if (startDate && endDate) {
-        filters.bookingStart = {
-            [Op.and]: {
-                [Op.gte]: startDate.utc().toISOString(),
-                [Op.lte]: endDate.utc().toISOString(),
+        const bookingStartCondition = {
+            bookingStart: {
+                [Op.and]: {
+                    [Op.gte]: startDate.toISOString(),
+                    [Op.lte]: endDate.toISOString(),
+                }
             }
-        }
+        };
+
+        const unlockTimestampCondition = {
+            unlockTimestamp: {
+                [Op.and]: {
+                    [Op.gte]: startDate.toISOString(),
+                    [Op.lte]: endDate.toISOString(),
+                }
+            }
+        };
+
+        const bookingStartOrUnlockTimestamp = {
+            [Op.or]: [bookingStartCondition, unlockTimestampCondition]
+        };
+
+        Object.assign(filters, bookingStartOrUnlockTimestamp);
     }
 
     if (memberId){
@@ -40,12 +57,13 @@ const getUnlockedIncidents = (startDate, endDate, memberId) => {
 const getUnscheduledIncidents = (startDate, endDate, memberId) => {
     const attributes = [
         'id',
+        'reservationId',
         'memberId',
         'resourceId',
         'bookingStart',
         'bookingEnd',
-        'doorLockEventTimestamp',
-        'doorLockEventType',
+        'unlockTimestamp',
+        'lockTimestamp',
         'timeIntervalsToCharge',
         'chargePrice',
         'totalChargeFee'
@@ -54,14 +72,32 @@ const getUnscheduledIncidents = (startDate, endDate, memberId) => {
     const filters = {};
 
     if (startDate && endDate) {
-        filters.bookingStart = {
-            [Op.and]: {
-                [Op.gte]: startDate.utc().toISOString(),
-                [Op.lte]: endDate.utc().toISOString(),
+        const bookingStartCondition = {
+            bookingStart: {
+                [Op.and]: {
+                    [Op.gte]: startDate.toISOString(),
+                    [Op.lte]: endDate.toISOString(),
+                }
             }
-        }
+        };
+
+        const unlockTimestampCondition = {
+            unlockTimestamp: {
+                [Op.and]: {
+                    [Op.gte]: startDate.toISOString(),
+                    [Op.lte]: endDate.toISOString(),
+                }
+            }
+        };
+
+        const bookingStartOrUnlockTimestamp = {
+            [Op.or]: [bookingStartCondition, unlockTimestampCondition]
+        };
+
+        Object.assign(filters, bookingStartOrUnlockTimestamp);
     }
 
+
     if (memberId){
         filters.memberId = memberId;
     }
@@ -76,7 +112,12 @@ const getUnscheduledIncidents = (startDate, endDate, memberId) => {
 };
 
 const formatTime = (timestamp) => {
-    return moment.tz(timestamp, UI_TIMEZONE).format('MM/DD/YYYY hh:mm a');
+    const momentObject = moment.tz(timestamp, UI_TIMEZONE);
+    if (momentObject.isValid()){
+        return momentObject.format('MM/DD/YYYY hh:mm a');
+    }else{
+        return null;
+    }
 };
 
 const getAllDoorLockIncidents = (dateRange, memberId) => {
@@ -114,6 +155,8 @@ const getAllDoorLockIncidents = (dateRange, memberId) => {
                 const allIncidents = [];
 
                 unlockedIncidents.forEach((unlockedIncident) => {
+                    const incidentTypeNumber = unlockedIncident.reservationId ?
+                        incidentType.UNLOCKED_INCIDENT_RELATED_WITH_RESERVATION : incidentType.UNLOCKED_INCIDENT_STANDALONE;
                     allIncidents.push({
                         incidentId: unlockedIncident.id,
                         memberId: unlockedIncident.memberId,
@@ -122,13 +165,24 @@ const getAllDoorLockIncidents = (dateRange, memberId) => {
                         officeName: officesMap[resourcesMap[unlockedIncident.resourceId].officeId].officeName,
                         bookingStart: formatTime(unlockedIncident.bookingStart),
                         bookingEnd: formatTime(unlockedIncident.bookingEnd),
-                        incidentType: incidentType.UNLOCKED_INCIDENT,
+                        unlockTimestamp: formatTime(unlockedIncident.unlockTimestamp),
+                        incidentType: incidentTypeNumber,
                         incidentLevel: unlockedIncident.incidentLevel,
                         incidentPrice: unlockedIncident.incidentLevelPrice,
                     });
                 });
 
                 unscheduledIncidents.forEach((unscheduledIncident) => {
+                    let incidentTypeNumber;
+                    if (unscheduledIncident.reservationId){
+                        if (unscheduledIncident.unlockTimestamp && !unscheduledIncident.lockTimestamp){
+                            incidentTypeNumber = incidentType.UNSCHEDULED_INCIDENT_BEFORE_RESERVATION;
+                        }else{
+                            incidentTypeNumber = incidentType.UNSCHEDULED_INCIDENT_AFTER_RESERVATION;
+                        }
+                    }else{
+                        incidentTypeNumber = incidentType.UNSCHEDULED_INCIDENT_STANDALONE;
+                    }
                     allIncidents.push({
                         incidentId: unscheduledIncident.id,
                         memberId: unscheduledIncident.memberId,
@@ -137,7 +191,9 @@ const getAllDoorLockIncidents = (dateRange, memberId) => {
                         officeName: officesMap[resourcesMap[unscheduledIncident.resourceId].officeId].officeName,
                         bookingStart: formatTime(unscheduledIncident.bookingStart),
                         bookingEnd: formatTime(unscheduledIncident.bookingEnd),
-                        incidentType: incidentType.UNSCHEDULED_INCIDENT,
+                        unlockTimestamp: formatTime(unscheduledIncident.unlockTimestamp),
+                        lockTimestamp: formatTime(unscheduledIncident.lockTimestamp),
+                        incidentType: incidentTypeNumber,
                         timeIntervalsToCharge: unscheduledIncident.timeIntervalsToCharge,
                         chargePrice: unscheduledIncident.chargePrice,
                         totalChargeFee: unscheduledIncident.totalChargeFee,