diff --git a/services/integration/reports.js b/services/integration/reports.js
index c605c5c..5add388 100644
--- a/services/integration/reports.js
+++ b/services/integration/reports.js
@@ -222,19 +222,29 @@ const getAllIncidents = (dateRange, memberIds) => {
                 unlockedIncidents.forEach((unlockedIncident) => {
                     const incidentTypeNumber = unlockedIncident.reservationId ?
                         incidentType.UNLOCKED_INCIDENT_RELATED_WITH_RESERVATION : incidentType.UNLOCKED_INCIDENT_STANDALONE;
+
+                    const resourceObject = resourcesMap[unlockedIncident.resourceId];
+                    const officeObject = resourceObject ? officesMap[resourceObject.officeId] : null;
+
+                    const memberName = membersMap[unlockedIncident.memberId] ? membersMap[unlockedIncident.memberId].name : 'Unknown member';
+                    const resourceName = resourceObject ? resourceObject.resourceName : 'Unknown room';
+                    const officeId = resourceObject ? resourceObject.officeId : '';
+                    const officeName = officeObject ? officeObject.officeName : 'Unknown office';
+                    const officeSlug = officeObject ? officeObject.officeSlug : '-';
+
                     allIncidents.push({
                         incidentId: unlockedIncident.id,
                         memberId: unlockedIncident.memberId,
-                        memberName: membersMap[unlockedIncident.memberId].name,
-                        resourceName: resourcesMap[unlockedIncident.resourceId].resourceName,
-                        officeId: resourcesMap[unlockedIncident.resourceId].officeId,
-                        officeName: officesMap[resourcesMap[unlockedIncident.resourceId].officeId].officeName,
-                        officeSlug: officesMap[resourcesMap[unlockedIncident.resourceId].officeId].officeSlug,
-                        bookingStart: formatTime(unlockedIncident.bookingStart),
-                        bookingEnd: formatTime(unlockedIncident.bookingEnd),
+                        memberName,
+                        resourceName,
+                        officeId,
+                        officeName,
+                        officeSlug,
+                        bookingStart: formatTime(unlockedIncident.bookingStart) || '-',
+                        bookingEnd: formatTime(unlockedIncident.bookingEnd) || '-',
                         bookingStartRaw: unlockedIncident.bookingStart,
                         bookingEndRaw: unlockedIncident.bookingEnd,
-                        unlockTimestamp: formatTime(unlockedIncident.unlockTimestamp),
+                        unlockTimestamp: formatTime(unlockedIncident.unlockTimestamp) || '-',
                         unlockTimestampRaw: unlockedIncident.unlockTimestamp,
                         incidentType: incidentTypeNumber,
                         incidentLevel: unlockedIncident.incidentLevel,
@@ -253,20 +263,30 @@ const getAllIncidents = (dateRange, memberIds) => {
                     }else{
                         incidentTypeNumber = incidentType.UNSCHEDULED_INCIDENT_STANDALONE;
                     }
+
+                    const resourceObject = resourcesMap[unscheduledIncident.resourceId];
+                    const officeObject = resourceObject ? officesMap[resourceObject.officeId] : null;
+
+                    const memberName = membersMap[unscheduledIncident.memberId] ? membersMap[unscheduledIncident.memberId].name : 'Unknown member';
+                    const resourceName = resourceObject ? resourceObject.resourceName : 'Unknown room';
+                    const officeId = resourceObject ? resourceObject.officeId : '';
+                    const officeName = officeObject ? officeObject.officeName : 'Unknown office';
+                    const officeSlug = officeObject ? officeObject.officeSlug : '-';
+
                     allIncidents.push({
                         incidentId: unscheduledIncident.id,
                         memberId: unscheduledIncident.memberId,
-                        memberName: membersMap[unscheduledIncident.memberId].name,
-                        resourceName: resourcesMap[unscheduledIncident.resourceId].resourceName,
-                        officeId: resourcesMap[unscheduledIncident.resourceId].officeId,
-                        officeName: officesMap[resourcesMap[unscheduledIncident.resourceId].officeId].officeName,
-                        officeSlug: officesMap[resourcesMap[unscheduledIncident.resourceId].officeId].officeSlug,
-                        bookingStart: formatTime(unscheduledIncident.bookingStart),
-                        bookingEnd: formatTime(unscheduledIncident.bookingEnd),
+                        memberName,
+                        resourceName,
+                        officeId,
+                        officeName,
+                        officeSlug,
+                        bookingStart: formatTime(unscheduledIncident.bookingStart) || '-',
+                        bookingEnd: formatTime(unscheduledIncident.bookingEnd) || '-',
                         bookingStartRaw: unscheduledIncident.bookingStart,
                         bookingEndRaw: unscheduledIncident.bookingEnd,
-                        unlockTimestamp: formatTime(unscheduledIncident.unlockTimestamp),
-                        lockTimestamp: formatTime(unscheduledIncident.lockTimestamp),
+                        unlockTimestamp: formatTime(unscheduledIncident.unlockTimestamp) || '-',
+                        lockTimestamp: formatTime(unscheduledIncident.lockTimestamp) || '-',
                         unlockTimestampRaw: unscheduledIncident.unlockTimestamp,
                         lockTimestampRaw: unscheduledIncident.lockTimestamp,
                         incidentType: incidentTypeNumber,
@@ -291,14 +311,14 @@ const getAllIncidents = (dateRange, memberIds) => {
                         deleted,
                         createdAt,
                     } = bookingChangeIncident;
-                    const memberName = membersMap[memberId].name;
+                    const memberName = membersMap[memberId] ? membersMap[memberId].name : 'Unknown member';
                     const oldResource = resourcesMap[oldResourceId];
                     const newResource = newResourceId ? resourcesMap[newResourceId] : null;
-                    const oldResourceName = oldResource.resourceName;
+                    const oldResourceName = oldResource ? oldResource.resourceName : 'Unknown room';
                     const newResourceName = newResource ? newResource.resourceName : null;
-                    const officeId = oldResource.officeId;
-                    const officeName = officesMap[officeId].officeName;
-                    const officeSlug = officesMap[officeId].officeSlug;
+                    const officeId = oldResource ? oldResource.officeId : '';
+                    const officeName = officesMap[officeId] ? officesMap[officeId].officeName : 'Unknown office';
+                    const officeSlug = officesMap[officeId] ? officesMap[officeId].officeSlug : '-';
                     allIncidents.push({
                         incidentId: id,
                         memberId,
@@ -308,10 +328,10 @@ const getAllIncidents = (dateRange, memberIds) => {
                         officeId,
                         officeName,
                         officeSlug,
-                        oldBookingStart: formatTime(oldBookingStart),
-                        oldBookingEnd: formatTime(oldBookingEnd),
-                        newBookingStart: formatTime(newBookingStart),
-                        newBookingEnd: formatTime(newBookingEnd),
+                        oldBookingStart: formatTime(oldBookingStart) || '-',
+                        oldBookingEnd: formatTime(oldBookingEnd) || '-',
+                        newBookingStart: formatTime(newBookingStart) || '-',
+                        newBookingEnd: formatTime(newBookingEnd) || '-',
                         oldBookingStartRaw: oldBookingStart,
                         oldBookingEndRaw: oldBookingEnd,
                         newBookingStartRaw: newBookingStart,
@@ -319,7 +339,7 @@ const getAllIncidents = (dateRange, memberIds) => {
                         incidentType,
                         totalChargeFee: chargeFee,
                         deleted,
-                        incidentTimestamp: formatTime(createdAt),
+                        incidentTimestamp: formatTime(createdAt) || '-',
                         incidentTimestampRaw: createdAt,
                     });
                 });